At Penzeranza, every item is made with love, just for you. 💙

Because our products are custom-made on demand, we are unable to accept returns or exchanges for change of mind. We hope you understand — each piece is crafted especially for you the moment you order!

However, we always make it right if something goes wrong:

If your item arrives damaged, defective, misprinted, or incorrect, we will send you a free replacement or issue a full refund — no questions asked.

To request a replacement or refund:

• Contact us within 7 days of delivery
• Email us at peter@penzeranza.com
• Include your order number and clear photos of the issue

We review all requests promptly and aim to resolve them within 2 business days.